Havas Food (“us”, “we”, “our”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, transfer, and store your data in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). By using our website, placing an order, or engaging with our services, you agree to the terms of this Privacy Policy.
- Data We Collect
We collect personal data to provide and improve our services, including:
- Contact Information: Please provide your name, email address, phone number, and delivery address when you place an order, register on our website, or contact us.
- Order Information: Your purchases, payment information, and delivery preferences.
- By accessing our website, placing an order, or submitting your personal information, you consent to the collection, use, and disclosure of your personal data as described in this Privacy Policy.
- How We Use Your Data
We process your data for the following purposes:
- To process and fulfill your orders, including sending order confirmations, invoices, and updates.
- To arrange delivery of your meals through trusted third-party couriers.
- To provide customer support and respond to inquiries.
- To comply with legal obligations under Canadian law.
- To analyze website usage and customer preferences to enhance our services and offerings.
- Data Sharing
We do not sell or distribute your data. Your data may be shared with:
- Delivery Partners: Third-party couriers to facilitate order delivery.
- Payment Processors: Secure financial institutions to process payments (e.g., credit card transactions).
- Legal Authorities: When required to comply with Canadian laws or respond to legal requests.
- Service Providers: Trusted partners who assist with website hosting, analytics, or customer support, under strict confidentiality agreements.
- Data Security
We implement administrative, technical, and physical measures to safeguard your data. Our website uses encrypted communication channels to protect your information during transactions. Only authorized personnel can access your data; we treat all personal information as confidential.
- Your Rights
You have the right to:
- Access, correct, or delete your data.
- Request information about how your data is used or shared.
- Opt out of marketing communications.
To exercise these rights, contact us at info@havasfood.ca or +1 (416) 889-6959. Requests must be submitted in a verifiable format (e.g., via your registered email or a signed written request). We will respond within 30 days.
- Data Storage and Retention
- Your data is stored securely in Canada or jurisdictions with adequate data protection standards. We retain your data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.
- Your data may be stored in Canada or with trusted service providers in jurisdictions like the United States. In all cases, we ensure that appropriate safeguards are in place to protect your data following Canadian privacy laws.
- Cookies and Tracking
- Our website uses cookies to enhance your experience, analyze usage, and improve functionality. You can manage cookie preferences and disable non-essential cookies at any time through your browser settings.
- By continuing to use our website, you consent to our use of cookies as outlined in this policy. You may turn off non-essential cookies at any time. You may turn off non-essential cookies at any time through your browser settings… You may turn off non-essential cookies at any time. You may turn off non-essential cookies at any time through your browser settings.
- Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
- Children’s Privacy
Our services are not directed at children under 13, and we do not knowingly collect personal data from children. If we discover that a child has provided us with personal information without parental consent, we will delete that information immediately upon notification.
- Contact Us
For questions, requests, or concerns about your data, please contact:
Havas Food
Email: info@havasfood.ca
Phone: +1 (416) 889-6959
- Dispute Resolution
Any disputes related to this Privacy Policy will be resolved according to Canadian law. If you are concerned, please get in touch with us.
Havas Food is dedicated to delivering wholesome, halal meals rooted in Central Asian and Middle Eastern traditions while prioritizing your privacy and trust.
Thank you for choosing us!