Welcome to Havas Food (“we,” “us,” or “our”). We’re thrilled to bring the authentic flavors of Central Asian and Middle Eastern cuisine to your table. These Terms of Service (“Terms”) govern your use of our website, online ordering platform, delivery services, and any other services we provide. You agree to these Terms by using our services, so please take a moment to read them. We’ve written them to be transparent, fair, and human, reflecting our commitment to honesty, respect, and hospitality.
- Who We Are
Havas Food, located at 6464 Yonge St, North York, ON M2M 3X4, Canada, is a culturally rooted food delivery and catering service. We specialize in handcrafted, halal meals inspired by Afghan, Uzbek, and Middle Eastern traditions. Whether you’re craving Uzbek Plov, Samsa, Ashak, or a family-style feast, we deliver wholesome food with love.
Reach us at +1 (416) 889-6959 or info@havasfood.ca.
- Using Our Services
- By using our services, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.
- You acknowledge and agree that your personal data may be used and processed per the terms and conditions available on our website.
- Order delicious, halal meals for delivery or pickup in the Greater Toronto Area (GTA).
- Explore our menu, place orders, and pay securely through our website.
- Contact us for catering services for events, gatherings, or celebrations.
- Follow us on social media (Facebook, Instagram, TikTok, and YouTube) for updates and tasty inspiration.
- You agree that your personal data may be used and processed under our Privacy Policy.
What You Agree To:
- When ordering, provide accurate information (e.g., name, address, payment details).
- Use our services respectfully and lawfully.
- Avoid any actions that could harm our website, such as hacking, sending malicious code, or overloading our systems.
- Ordering and Delivery
- Placing Orders: Browse our menu, select your items, and complete your order through our website. You’ll receive confirmation with details.
- Pricing: All prices are in Canadian dollars (CAD) and subject to applicable taxes. Prices and availability may change without notice, but we’ll always honor confirmed orders.
- Payment: Our website accepts secure payments via credit/debit cards or other methods. Payment is processed at the time of ordering.
- Delivery: We partner with trusted couriers to deliver to the GTA. Delivery times are estimates—traffic, weather, or other factors may cause delays. We’ll keep you updated if issues arise.
- Cancellations/Refunds: If you need to cancel, contact us ASAP at +1 (416) 889-6959. We reserve the right to issue refunds for incorrect or missing items. We’ll refund you within five business days if we can’t fulfill an order (e.g., due to inventory issues).
- We may use third-party service providers (e.g., couriers, payment processors) to support our services. Your use of our services acknowledges that these providers may have separate privacy practices. We are not responsible for their operations but work only with trusted partners.
- Product Information
Our menu showcases authentic, halal dishes made with care. Product images on our website are illustrative and may vary slightly from the final dish due to the handmade nature of our food. We strive to keep the menu details accurate, but may update ingredients or recipes to maintain quality. If you have allergies or dietary restrictions, please inform us when ordering, and we’ll do our best to accommodate.
- Your Responsibilities
You agree with:
- Provide correct delivery details to ensure your order reaches you.
- Please notify us of any issues with your order within 24 hours of delivery.
- Use our website and services for personal, non-commercial purposes only.
- Respect our intellectual property, including images, recipes, and content. Please don’t copy or share our materials without written permission.
- Our Responsibilities
We promise to:
- Prepare your meals with care, using high-quality, halal ingredients.
- Process your orders promptly and securely.
- Communicate clearly about your order status or any issues.
- Protect your data as outlined in our Privacy Policy.
- Limitations of Liability
We’re committed to making your experience delightful, but there are some things we can’t control. Havas Food is not liable for:
- Delays or damage caused by circumstances beyond our control (e.g., extreme weather, power outages, or other “force majeure” events).
- Issues arising from incorrect delivery information provided by you.
- Any indirect damages, such as lost profits or inconvenience, to the extent Canadian law permits.
If your order has a problem, we’ll work with you to make it right, whether through a replacement, refund, or other solution.
- Intellectual Property
All content on our website, including images, logos, recipes, and slogans like “One Bite, Many Traditions,” belongs to Havas Food. You may not reproduce, distribute, or use our content without our written consent, except for sharing through our official social media tools.
- Changes to These Terms
We may update these Terms to reflect service changes or legal requirements. We’ll post the updated Terms on our website, which will take effect immediately. If you continue using our services, you accept the revised Terms.
- Dispute Resolution
We hope you’re always satisfied, but if there’s an issue, let’s talk first!
- Contact us at info@havasfood.ca or +1 (416) 889-6959, and we’ll work to resolve it. If we can’t reach an agreement, disputes will be handled under Canadian law, and you may seek resolution through the appropriate Canadian courts or consumer protection agencies.
- These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes arising shall be resolved in the courts of Ontario, unless otherwise required by applicable law.
- Termination
We reserve the right to suspend or terminate your access to our services if you violate these Terms, misuse our website, or engage in unlawful behavior. You can stop using our services at any time.
- Contact Us
Do you have questions or feedback, or do you need help? We’re here for you:
Havas Food
Phone: +1 (416) 889-6959
Email: info@havasfood.ca
Social Media: Facebook | Instagram | TikTok | YouTube
Thank you for choosing Havas Food!
We’re honored to share our love for authentic, halal cuisine with you, one wholesome meal at a time. Let’s enjoy the flavors of tradition together!